Delivery
Every item in our range has its own unique delivery time that is up-dated daily to reflect changes in the supply-chain. Many items of furniture are manufactured to order or made abroad and the delivery time reflects the time it takes us to deliver it to your home. Long delivery times are not unique to Furniture Direct Ltd, they are the norm with virtually all UK furniture retailers. By making and delivering your furniture to order we are able to offer you the broadest choice of furniture possible, allowing you to choose the item that is just right for you and which will give you pleasure for many years to come.
Delivery Times
Delivery times vary according to the product and the manufacturer. Approximate times are given next to each product description but these may vary depending on how busy the manufacturer is when you place your order. We will endeavour to notify you as soon as possible of any delays we are made aware of. Generally, when more than one item is ordered all items will be delivered at the same time.
Delivery Costs
The prices shown on our Website include home delivery anywhere within mainland Britain on orders over £300 for orders under £300 a surcharge of £25 will occur. Large items are transported directly to your home in specially equipped furniture vans and are carried in by trained furniture delivery staff. Smaller items may be delivered by a parcel service. For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands we will deliver free to a nominated mainland GB address e.g. a port. Onward shipping from that point is the responsibility of the customer.
Storage
If you are having work done in your home please be aware that building projects are frequently delayed. If you are unable to take delivery of your furniture when it is ready we will store it for you free of charge for 21 days. We can not store items beyond this time, if items are still in storage with us after this period the order will be cancelled and a surcharge of 10% deducted from your payment, the remainder of your payment will then be refunded to you.
Damage in Transit
If your furniture sustains minor damage during shipping or contains a manufacturer’s defect. If this occurs you must inform Furniture Direct within 48 hours on 01484 465125 or use the Contact Us page for other ways to get in touch. We will arrange for the goods to be repaired in your home if possible, alternatively we will arrange to have them returned to the manufacturer. If items need to be returned please keep the original packaging. All returns and repairs must be arranged through our Customer Service Department (we are unable to pay for returns which we have not authorised).
Missing Items
If an items you have ordered is missing from your delivery, you must inform Furniture Direct within 48 hours on 0800 1313700 or use the Contact Us page for other ways to get in touch.
